FAQ + Policies
We accept credit card payments securely through Paypal. If you would prefer to give us your credit card number over the phone please feel free to contact us during store hours to make your purchase.
Most items are shipped within 48 hours of purchase. Woonwinkel ships via UPS Ground and USPS Priority Mail. Standard delivery time is (3-7) business days within the U.S.. Please contact us directly if you require a faster shipping option or for international deliveries.
Order Amount Shipping Fee
up to $20 $6
$20.01 - 50.00 $8
$50.01 - 75.00 $10
$75.01 - 100.00 $12
$100.01 - 250.00 $14
$250 and over free
Merchandise must be returned within 14 days of purchase date for a refund and within 30 days of purchase date to receive store credit. All returned merchandise must be in its original condition and packaging. Shipping costs are non-refundable and return shipping is the responsibility of the customer except in the case of damaged goods. Refunds are for full priced merchandise only. All sale items and special orders are final sale.
If you’re unsatisfied with your purchase please contact us to process a return.
Damaged or defective items must be reported within 3 days of receiving your order. Please contact us to arrange a refund.
Changes and Cancelations
If you wish to change or cancel an order please contact us within 24 hours of placing the order.
Occasionally an item ordered will be out of stock and need to be reordered. In these rare cases customers will be notified within 24 hours of placing their order.
We're happy to send your purchase as a gift. Please include the recipient's name and address, and a message to be included on the card in the comments section at check out.
When possible,woonwinkel is happy to accommodate special orders. If you have a request please contact us. All special orders are final sales. Cancellations must be made within 72 hours of order.
If you see something on our site or have seen something in our store that you would like to purchase but can't find for sale in the webshop, please contact us to arrange delivery.