Shipping policy
Call Us
Please feel free to email or call us if you have any questions about our policies.
info@woonwinkelhome.com
503-334-2088
Free In-Store Pickup
We are happy to provide free in-store pickup so we have a chance to say hello. Choose the Pick Up delivery method on the last page of checkout. Pickup hours are 11-6 every day. Your orders can be picked up at our flagship at 935 SW Washington Street.
Shipping for In-Stock Items
Delivery is typically via USPS or UPS.
Our shipping rates for most small-to-medium items are based on weight and dimension, and are calculated automatically when you check out.
Most in-stock items are packed and shipped by our team within 1-4 days of purchase. Please contact us directly (info@woonwinkelhome.com or 503-334-2088) if you require an item to arrive by a certain time.
Scheduled holiday closures and unplanned closures due to inclement weather may cause shipping delays.
We'll send tracking information when your order ships.
Shipping costs are non-refundable.
Items ordered together will not necessarily be shipped together.
Shipping Responsibility / Troubleshooting
Shipping Drop-Ship and Special Order Items
Some of our items ship directly from the manufacturer, as stated in the product's description. The product description will state the manufacturer's normal lead time for that item, but it cannot be guaranteed. Disruptions in supply chains and transportation may affect typical lead times. We will do our best to inform our customers of such delays. We regret that we cannot issue refunds for special orders that are delayed for reasons beyond our control. Please contact us at info@woonwinkelhome.com or 503-334-2088 if you have questions.
Shipping Large/Fragile Items
Some of our large or fragile items, as stated in the product description, will require us to get a unique shipping quote for you. After you purchase these items, you'll receive a shipping quote and an estimated delivery time via email. As most of these items are made-to-order, the delivery time is an estimate and we cannot guarantee it. After reviewing the shipping quote, if you'd like to proceed, we'll invoice you to collect the outstanding shipping costs. If you'd rather not proceed, we'll happily issue you a refund.
International Shipping
We can ship to several different countries. Woonwinkel cannot be responsible for duties or taxes incurred at customs. Woonwinkel cannot be responsible for deliveries that are delayed, damaged, or destroyed by customs officials.
Holds
We'll happily hold in-stock purchases for 30 days. After 30 days we'll return it to our inventory. We regret we cannot always issue refunds for unclaimed holds.
No Sales Tax
Because Woonwinkel is a small business and operates in Oregon, and no place else, we're not required to collect sales tax. So enjoy your tax-free shopping! We encourage you to check your state's tax regulations regarding the reporting of purchases on your individual tax return.
Additional Policies