Please feel free to email or call us if you have any questions about our policies.
Most items are shipped within 48 hours of purchase. Standard delivery is via USPS. Standard delivery time is 3-7 business days within the U.S. When possible you'll receive tracking information when your order ships.
Occasionally we choose to use other carriers. If you need to use a specific carrier please let us know.
Our shipping rates are based on weight and are calculated by USPS when you check out. Please contact us directly if you require a faster shipping option or international delivery.
Woonwinkel is not responsible for lost or stolen packages once they're in the hands of the carrier. We will, however, attempt to provide you with tracking information so you can file a claim with the carrier if necessary.
Woonwinkel is not responsible for shipping charges if a package is refused or if a customer provides an incorrect shipping address.
If you'd like to pick up your items in store please contact us or leave a note in your order on the check out page. When we process your order we'll happily refund the shipping fee and hold your package for 30 days. See Holds below.
For a full refund please contact us within 7 days of the date the merchandise was received. For store credit please contact us within 14 days of the date the merchandise was received. All returned merchandise must be in its original condition and packaging. Shipping costs are non-refundable and return shipping costs are the responsibility of the customer. Refunds will be issued once the product is received. Refunds are for full priced merchandise only.
All sale items are final sale.
All special order items, with the exception of Bend Goods, are final sale.
All apothecary items and food are final sale.
Please contact us within 7 days of the date the merchandise was received. We'll happily arrange an exchange or refund and will ship replacement items to you free of charge if the item is in stock. We regret that we cannot replace items that are discontinued from our inventory. Defective merchandise must be returned in it's original package within 14 days of receiving a return shipping label from us.
All special order items are final sale, with the exception of Bend Goods, which are subject to our regular return policies, above (7 days for cash refund and 14 days for store credit).
Bend Goods is subject to a 25% restocking fee if the product is returned in new condition. Defective or damaged items are not subject to a restocking fee.
Cancellations on all special order products must be made within 24 hours of order.
Special order items include but are not limited to Bend Goods, Muuto, Caravan Pacific, SCP, Esque, Ladies & Gentlemen and Studiomoe.
Many special order items have an additional shipping charge. If you're interested in purchasing one of these items please fill out the form on the product page so we can get a shipping quote for you. Based on your information we'll also estimate the delivery time as best we can. As most of these items are made-to-order, the delivery time is an estimate and we cannot guarantee it.
When possible, woonwinkel is happy to accommodate special out-of-stock orders. If you have a request please contact us.
We'll happily hold un-purchased merchandise for 48 hours. After that time it'll be returned to the floor.
We'll also happily hold purchases for 30 days. After 30 days we'll return it to our inventory. There will be no refunds issued for unclaimed holds.
Occasionally an item ordered will be out of stock and need to be reordered. In these rare cases customers will be notified within 24 hours of placing their order.
We're happy to send your purchase as a gift. Feel free to include a gift message on the checkout page of your order or contact us.
No Sales Tax
Because woonwinkel operates in Oregon and no place else, we're not required to collect sales tax. So enjoy your tax free shopping! We encourage you to check your state's tax regulations for guidance on reporting purchases on your individual tax return.